Privacy Policy

1. Introduction

Fork & Friends (“we”, “our”, or “us”) operates the Fork & Friends mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to protecting your privacy and handling your data in a transparent manner.

By using Fork & Friends, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the application.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and optional profile photo when you create an account.
• Profile Details: Interests, dietary preferences, and neighbourhood information you choose to share.
• Communications: Messages sent through the app to other users or to our support team.

2.2 Automatically Collected Information

• Location Data: Approximate location (within a 2–3 km radius) used to connect you with nearby neighbours. We never share your exact address.
• Device Information: Device type, operating system, and unique device identifiers for app functionality and troubleshooting.
• Usage Data: How you interact with the app, including features used, vouchers claimed, and connections made.

3. How We Use Your Information

We use the information we collect to:

• Facilitate neighbourhood connections and introductions within your area.
• Display relevant food surplus vouchers from nearby businesses.
• Improve and personalise your experience on the platform.
• Communicate with you about updates, promotions, and support.
• Ensure the safety of our community, including moderation and fraud prevention.
• Comply with legal obligations and enforce our Terms of Service.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share limited information with:

• Other Users: Your first name, profile photo, and shared interests when facilitating introductions. Your exact location is never revealed.
• Partner Businesses: Anonymised, aggregated data to help local food stalls understand redemption trends. No personally identifiable information is shared.
• Service Providers: Trusted third parties who assist us in operating the platform (e.g., hosting, analytics), bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.

5. Children's Privacy

Fork & Friends takes the safety of minors seriously. Users under 18 years of age may only use the platform under the “Family Mode” feature, which requires parental or guardian consent and supervision. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and regular security audits. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us. We will delete your data within 30 days of a verified request, except where retention is required by law.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent for data processing at any time.
• Request a portable copy of your data.

To exercise any of these rights, please contact us at Admin@forkandfriends.com.sg.

9. Cookies & Tracking

Our website uses essential cookies to ensure proper functionality. We do not use third-party advertising trackers. Analytics cookies, if used, are anonymised and help us understand how our platform is used so we can improve it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of Fork & Friends after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: Admin@forkandfriends.com.sg